Your safety is our number one priority

Volvo Cars and our retailers are prepared and ready to help.

Personal safety is at the heart of Volvo’s purpose - providing freedom to move in a personal, sustainable and safe way. To ensure we fulfil this mission, we are taking the following steps in response to the developing coronavirus (COVID-19) situation.

Personal safety.

The safety of you, our customer, and our team members are our top priorities. To support Volvo retailers and help ensure they provide a safe environment and experience for you and their team, we have provided guidelines based on advice from health professionals that can help limit exposure to the virus. These guidelines relate to both our facilities and cars.

These guidelines include increased sanitisation stations, adopting good social distancing measures with 2m navigational markers on the floor to guide you safely through the showroom, protective screens at our service and sales desks, contactless payments where possible and a change in our processes to ensure that your journey with us is as contactless and safe as possible.  Please watch our short video which outlines the steps we have taken to keep everyone safe.

While many people are rightly staying at home, for others including the emergency services and key workers, their car is a lifeline during the pandemic. Many Volvo retailer workshops have remained open to ensure these vehicles are kept safe and running. All servicing, maintenance and deliveries are carried out using stringent social distancing and hygiene measures, and in line with government advice as far as possible.

Available to support you and your Volvo.

Our Customer Care and Retailer Support teams continue to function normally. We have strong contingency plans in place, and robust technology that will allow us to run our operations remotely if necessary. Our Roadside Assistance remains fully operational and our retail partners can be contacted as normal.

If you are unable to contact your retailer for any reason, please contact our Customer Relations team on the telephone number below, or chat with us online (8am-10pm weekdays, and 9am-5pm on Saturdays) and we will assist you.

Order information

Volvo Cars is taking initiatives to mitigate the coronavirus impact with the purpose of retaining its workforce, secure jobs and limit the impact on its business in the long term. Over recent weeks, we have had to take difficult decisions and close our factories, but they have now, reopened.

As a human-centric brand, we strive to be as open as possible with our customers, it is likely that your new car could be subject to a production delay of between 4-6 weeks. Your retailer is best placed to answer any specific questions you may have around your order.

Your safety, as well as that of our employees, is our top priority. Please rest assured that we are doing everything we can to minimise the impact of the coronavirus situation on our customers. We thank you for your custom, patience and understanding in these unprecedented times.

Should you have any questions relating to your specific order or relating to the availability of workshop services or replacement / spare parts supply, please contact your Volvo retailer or Volvo Car UK Customer Care on 01628 422522 or via email on custcare@volvocars.com. If your enquiry is related to a finance agreement with Volvo Car Financial Services (by Santander), their details are below:

Finance - 0800 085 1759 - customerservices@santanderconsumer.co.uk. You can also find information via their dedication website: www.santanderconsumer.co.uk/coronavirus 

Leasing - 0800 085 1322 - customerservices@volvocarcontracthire.co.uk

As new developments emerge regarding the coronavirus, we will update you on any changes to our operations.

Volvo Car UK, and our retailer partners, hope that you and your loved ones remain safe during this challenging time.